Frequently Asked Questions

Historically, your natural gas and electricity were supplied and delivered to you exclusively by utilities, also known as the Local Distribution Company (LDC). The energy industry was deregulated in the mid-1990s, giving you the power to choose an energy-service provider.

Until this time, you had no ability to choose a supplier or a pricing plan that fit your needs. Deregulation unbundled the supply and delivery portions, allowing competition. Today you can buy natural gas and electricity at a competitive price from the supplier of your choice. Your LDC will continue to deliver your energy, maintain the lines and wires, read your meter and respond to any emergencies.

The power of choice, made possible by energy deregulation, fosters competition and gives you more control than ever.

Everyone wants an energy product tailored to their needs. Since 1997, we have been supplying natural gas and electricity to both residential and commercial customers, giving them more control over their costs. We do business in New York, New Jersey, Texas, Ohio, Maryland, Virginia, Kentucky, the District of Columbia and Ontario, Canada. We are licensed in these areas by each state’s utility commission.

When you choose us, you get the Gateway Advantage:

• Immediate benefits and incentives for switching.
• Sales tax savings on the delivery portion of your bill, if applicable.
• Service to residential and commercial customers.
• Competitive and innovative products, including fixed- and variable-rate pricing plans for natural gas and electricity.
• Knowledgeable and friendly customer service department, located at our New York headquarters.
• Superior level of service highlighted by the Gateway Energy Plan.
• Leading independent energy supplier with more than 12 years in business, serving multiple competitive markets.

Our mission is to offer you innovative solutions that provide pricing stability plus exemplary service.

Gateway Energy offers you the tools to manage your natural gas and electric costs through various pricing plans. Whether you need energy for your home or business, we can work with you to devise the best plan tailored to your needs.

If you want security, our fixed-rate option provides price protection from market volatility with a locked-in rate for the term of your contract. You will get maximum price certainty, increased protection and a convenient renewal process.

If you want flexible terms, our variable-rate option is a flexible plan that rises and falls with the wholesale energy markets. You will get maximum flexibility and transparency, a competitive price point and convenient plan conversion to switch to a fixed rate at any time.

Future savings depend on the direction of commodity prices, which can be very volatile. For instance, natural gas prices dropped in summer 2009 to a historic 7-year low. But you are not guaranteed savings.

Historically, our rates have been very competitive. Our fixed-rate product offers stability and protection from the possibility of rising energy costs. You receive highly competitive pricing, plus the ability to budget your energy costs because your fixed rate is locked in for the term of your contract. The market may rise and fall, but your fixed rate will be secure.

Switching is simple. There will be no service interruptions, no hassles. In most areas, you’ll receive the same monthly bill as always. The only change will be that you will see Gateway listed as your supplier. In Texas, you’ll receive a bill directly from us.

You can sign up online here or via phone at (800) 313-8333.

There are no switching fees to choose us as your energy supplier. We don’t charge a monthly fee in most states, but in Texas, residential and small-commercial customers are charged a monthly fee of $4.95 and large-commercial customers are charged $9.95. For more information, see Terms of Service. Residential/Small Commercial Terms of Service | Large Commercial Fixed Terms of Service | Large Commercial Variable Terms of Service

Gateway Energy Services is one of the largest independent providers of natural gas and electricity supply in NorthAmerica. We serve thousands of customers in 28 markets across seven states, the District of Columbia and Ontario, Canada. Since 1997,we have provided our customers with innovative products, competitive pricing and excellent customer service. Gateway Power Services is the Texas division of Gateway Energy Services Corporation.

Gateway’s Military Program is our way of giving back to the men and women who served our country and to those who continue to risk their lives to protect ours.

Our customers who are active U.S. military personnel, active U.S. reservists, honorably discharged U.S. veterans and surviving spouses or parents of U.S.military personnel can benefit from a discount on our already-low variable rate in your area. Plus, if you are signing up a new commodity, you are also eligible for the GatewayVisa® Prepaid Card that we offer in your service area.

Enrollment on our Military Program is a two-step process. First, you can sign up by calling us at (866) 979-0740, or go to www.gesc.com/military and sign up. (If you call, don’t forget to mention that you’re selecting the Military Program.) Second, send us a copy of your military ID or your DD-214 form. That’s it. Once your forms are processed, you will begin to receive your discount benefit. Along with your paperwork, be sure to include the utility account holder’s name, service address and phone number.

If you are on a variable rate with Gateway, just call us and send in your proof of eligibility.We’ll switch you over to the program and get you on the discounted rate as soon as we verify your paperwork. If you are on a fixed rate with Gateway, give us a call and send in your proof of eligibility. As soon as your Fixed-Rate Plan expires, we’ll switch you to the military program.